Shipping & Returns


SHIPPING

Orders are processed in the order they are received. Orders placed are guaranteed to ship within two days of receipt, most orders are processed the same day the order is placed unless specified, such as when products are out of stock.

All orders are shipped from our location in Los Angeles California via USPS. Fulfillment for orders on this website are handled by The BE Hive.

We ship to all 50 U.S. states and follow the standard methods available by USPS. USPS does not pick up or deliver on weekends.

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. We cannot guarantee same day expedited shipping when an order is placed on hold for review.

Tax rate is based on the shipping address and not the billing address.

In the U.S. USPS observes the following holidays for 2016:

  • New Year's Day - January 1, 2016
  • MLK Jr. Day - January 18, 2016
  • Washington's Birthday - February 15, 2016
  • Memorial Day - May 30, 2016
  • Independence Day - July 4, 2016
  • Labor Day - September 5, 2016
  • Columbus Day - October 10, 2016
  • Veteran's Day - November 11, 2016
  • Thanksgiving - November 24, 2016
  • Observance of Christmas - December 26, 2016

Shipping Method (limited options are available depending on the destination Service Delivery Time)

  • Express Shipping 1-2 business days (Typically by end of day)
  • Priority Shipping 2-3 days (Typically by end of day)
  • Standard Shipping 4-9 business day 

INTERNATIONAL ORDERS

We will ship the products to the address you provide, however, we cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to check with your customs office to ensure whether your country allows the shipment of products you would like to order.

Most orders make it through Customs, however, if the package is seized by Customs Officials, we cannot issue you a refund unless all products are returned to us in their original condition with the tamper-resistant seal intact. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Any duties or taxes that may apply are your responsibility.


RETURNS

We want our customers to have a positive experience with our product so please contact us if you have questions on how to optimize the effects at https://www.souldrops.net/pages/contact-us

Only unopened bottles with the tamper-resistant seal intact can be accepted for return. For returns please email us at support@souldrops.net with your name, order number and the reason for the return.

You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. Your refund will be issued upon receiving the returned unopened sealed bottles. The cost of shipping will be deducted from your refund.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.